General FAQ

Are lockers available at Luminosity Events?

Yes, usually there are lockers available for a deposit fee which is refunded to you once the key is returned.

Can I request artists to be booked for Luminosity events?

We can not guarantee we will invite the artist(s), but we will consider them for sure, so please do let us know.

Can I cancel my ticket order / Can I have my ticket refunded?

We are afraid that we ourselves don’t provide option for ticket cancellation & refund. However if you’ve included the cancellation insurance service while ordering your ticket(s) then please feel free to contact the insurance company.

Are group discounts available?

Sometimes. Please ask us at info@luminosity-events.nl for a particular event you are interested in.

All tickets are on my name / my friend’s name. Is that a problem?

Please contact the ticket provider and change the names to reflect each person’s name.

I can’t find my ticket!! What to do?

– Please double check your Spam and Junk folders in your email. If it’s not there, try out the instructions of PayLogic  << HERE >>

– If you bought your tickets a long time ago from Eventim, login to “My eventim” at www.eventim.nl /top right corner/ and then go to “My Tickets” where you will find your tickets available for download or print. If this doesn’t work, please contact Eventim.

Press requests

  • In case you’d like to take photos at any of Luminosity events, please contact us at info@luminosity-events.nl and also send us a signed copy of our policy form. Read more << here >>
  • Regarding partnerships, please send us an email.

I am below 18. Can I enter at Luminosity events?

Some of our events are strictly 18+, other are not and you may go in if accompanied by an 18+ person. Please drop us an email at info@luminosity-events.nl to ask for a certain event you have in mind.

 

Luminosity Beach Festival 2017 FAQ

Is the festival in an open area or in a club?

The event is held at two venues next to each other, on the beach. The venues are closed, but you can still go out and in to the beach and back.

When does Luminosity Beach Festival 2017 start and end?

We open at 12h (noon) and finish at 23h

Where do I check which day each of the artists play?

You can see the days when artists play on the event’s Facebook page <<HERE>>
However exact time-table will be announced later.

I can’t find my ticket!! What to do?

– Please double check your Spam and Junk folders in your email. If it’s not there, try out the instructions of PayLogic  << HERE >>

– If you bought your tickets a long time ago from Eventim, login to “My eventim” at www.eventim.nl /top right corner/ and then go to “My Tickets” where you will find your tickets available for download or print. If this doesn’t work, please contact Eventim.

All tickets are on my name / my friend’s name. Is that a problem?

Please contact the ticket provider and change the names to reflect each person’s name.

Are group discounts available?

We are afraid that group discounts are no longer available.

Can I cancel my ticket order / Can I have my ticket refunded?

We are afraid that we ourselves don’t provide option for ticket cancellation & refund. However if you’ve included the cancellation insurance service while ordering your ticket(s) then please feel free to contact the insurance company.

Can I pay at the entrance?

Unfortunately no. For security reasons, when the event is sold-out we don’t sell more tickets as the festival is in a venue and not in an open area and it has limit.

How do I pay at the event for drinks/food?

You buy tokens at a designated desk where you can use credit/debit card or cash and then you use these tokens for food and drinks.

Is there any public transport to the venue?

Yes, you can use public transport to get to the event venue.

The easiest way is to get off the train in Haarlem and catch a bus to Bloemendaal aan Zee (bus stop “Overveen, Strand”). From there you have a 5 min walk. You could also get a train to Zandvoort and bus to Bloemendaal (same bus stop). Keep in mind that last trains are around midnight from Zandvoort to Amsterdam.

For transport schedules and planning please check: <<9292>> (also available as a “9292” mobile app)

Will there be lockers available?

Yes, there are lockers available for a deposit fee which is returned to you once the key is returned.

Are we allowed to leave the festival and go back in?

Yes. All visitors will receive a wristband which allows access back to the event at any time.

Can I request artists to be booked for LBF17?

We can not guarantee we will invite the artist(s) as we are full for most of the events to current date, but we will consider them for the future events, so please do let us know.