General FAQ

Are lockers available at Luminosity Events?

Yes, usually there are lockers available for a deposit fee which is refunded to you once the key is returned.

Can I request artists to be booked for Luminosity events?

We can not guarantee we will invite the artist(s), but we will consider them for sure, so please do let us know.

Can I cancel my ticket order / Can I have my ticket refunded?

We are afraid that we ourselves don’t provide option for ticket cancellation & refund. However if you’ve included the cancellation insurance service while ordering your ticket(s) then please feel free to contact the insurance company.

Are group discounts available?

Sometimes. Please ask us at info@luminosity-events.nl for a particular event you are interested in.

All tickets are on my name / my friend’s name. Is that a problem?

Please contact the ticket provider and change the names to reflect each person’s name.

I can’t find / I Lost / I Never received my ticket!! What to do?

– Please double check your Spam and Junk folders in your email. If it’s not there, try out the instructions of PayLogic  << HERE >> or contact paylogic at customerservice@paylogic.com

Press requests

  • In case you’d like to take photos at any of Luminosity events, please contact us at info@luminosity-events.nl and also send us a signed copy of our policy form. Read more << here >>
  • Regarding partnerships, please send us an email.

I am below 18. Can I enter at Luminosity events?

Some of our events are strictly 18+, other are not and you may go in if accompanied by an 18+ person. Please drop us an email at info@luminosity-events.nl to ask for a certain event you have in mind.

VIAGOGO tickets are NOT VALID?

Viagogo is not an official partner of Luminosity for ticket sell, hence their tickets are illegal. If you happen to be a subject of fraud in this way, please request refund immediately and buy from out official partner paylogic. Go to the Ticket section in our website, select the event and click on “Buy tickets”. Please also be EXTRA careful whether a ticket you buy on Ticketswap.nl is not also a Viagogo ticket.

Line-up phases and ticket phases? What are these?

We announce the DJs in phases, usually phase 1 to 4 or 5. These phases are not related to the days the announced artists play, i.e. if Paul van Dyk is announced in phase 4, that doesn’t mean he will play on day 4, which is Sunday. Please check out the day schedule for more info on which days which artists will be playing. The schedule for #LBF18 can be found at http://luminosity-events.nl/LBF18

We also sell tickets in phases, that is the phase 1 tickets are the cheapest, then we have phase 2 tickets that are slightly more expensive than phase 1 and so on until these phases are sold out and the regular price comes in. So the earlier you book your ticket, the better and the cheaper it is 🙂

 

Luminosity Beach Festival FAQ

Can I request artists to be booked for LBF?

We can not guarantee we will invite the artist(s) as we are full for most of the events to current date, but we will consider them for the future events, so please do let us know.

Will there be lockers available?

Yes, there are lockers available for a deposit fee which is returned to you once the key is returned.

Are we allowed to leave the festival and go back in?

Yes. All visitors will receive a wristband which allows access back to the event at any time.

Is there any public transport to the venue?

Yes, you can use public transport to get to the event venue.

The easiest way is to get off the train in Haarlem and catch a bus to Bloemendaal aan Zee (bus stop “Overveen, Strand”). From there you have a 5 min walk. You could also get a train to Zandvoort and bus to Bloemendaal (same bus stop). Keep in mind that last trains are around midnight from Zandvoort to Amsterdam.

For transport schedules and planning please check: <<9292>> (also available as a “9292” mobile app)

How do I pay at the event for drinks/food?

You buy tokens at a designated desk where you can use credit/debit card or cash and then you use these tokens for food and drinks.

Can I cancel my ticket order / Can I have my ticket refunded?

We are afraid that we ourselves don’t provide option for ticket cancellation & refund. However if you’ve included the cancellation insurance service while ordering your ticket(s) then please feel free to contact the insurance company.

Are group discounts available?

We are afraid that group discounts are no longer available.

All tickets are on my name / my friend’s name. Is that a problem?

Please contact the ticket provider and change the names to reflect each person’s name.

I can’t find / I Lost / I Never received my ticket!! What to do?

– Please double check your Spam and Junk folders in your email. If it’s not there, try out the instructions of PayLogic  << HERE >> or contact paylogic at customerservice@paylogic.com

Where do I check which day each of the artists play?

You can see the days when artists play on the event’s Facebook page <<HERE>>
The full time-table will be announced in June.

When does Luminosity Beach Festival 2018 start and end?

We open at 12h (noon) and finish at 23h

Is the festival in an open area or in a club?

The event is held at two venues next to each other, on the beach. The venues are closed, but you can still go out and in to the beach and back.

Is the venue wheelchair accessible?

#For Luminosity Beach Festival

The venue is accessible for wheelchairs as there is a concrete path going to the club, however the lavatories may not be very comfortable. For questions, please contact beachclub Fuel at:

Telefoon: 023-5736433
info@beachclubfuel.nl

Will there be a disabled toilet?

Yes, a special toilet will be available on a spot, available to everyone who needs it.

Line-up phases and ticket phases? What are these?

We announce the DJs in phases, usually phase 1 to 4 or 5. These phases are not related to the days the announced artists play, i.e. if Paul van Dyk is announced in phase 4, that doesn’t mean he will play on day 4, which is Sunday. Please check out the day schedule for more info on which days which artists will be playing. The schedule for #LBF18 can be found at http://luminosity-events.nl/LBF18

We also sell tickets in phases, that is the phase 1 tickets are the cheapest, then we have phase 2 tickets that are slightly more expensive than phase 1 and so on until these phases are sold out and the regular price comes in. So the earlier you book your ticket, the better and the cheaper it is 🙂

Can you recommend some ho(s)tels closeby Luminosity Beach Festival?

We sometimes organize accommodation like we did in 2017, where you can stay with fellow trance family people. For 2018 we don’t have news on this yet, so follow our social media and website, please.

 

In the meantime, check out the following:

Qurios Bloemendaal aan Zee
Zeeweg 97, 2051 Overveen
020 800 6040
https://www.qurios.nl/vakantiepark-bloemendaal-aan-zee/

Poort van Bloemendaal hotel apartments
Zeeweg 100-104, 2051 EC Overveen
http://poort-beach-hotel-apartments-bloemendaal.business.site/
023 744 0273

Center Parcs Zandvoort
Vondellaan 60, 2041 BE Zandvoort
https://www.centerparcs.nl/nl-nl/nederland/fp_ZV_vakantiepark-park-zandvoort?utm_source=google&utm_medium=Maps&utm_campaign=Maps_anl_Park_Zandvoort
023 572 0000

Camping De Branding
Boulevard Barnaart 30, 2041 JA Zandvoort
campingdebranding.nl
023 751 6800

NH Hotel Zandvoort
Burgemeester van Alphenstraat 63, 2041 KG Zandvoort
https://www.nh-hotels.nl/hotel/nh-zandvoort
023 576 0760

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Upcoming Events

  • 1
  • 09
  • 2018

Bloemendaal

03:00 pm

  • 1
  • 09
  • 2018

Bloemendaal

03:00 pm

  • 18
  • 10
  • 2018

Amsterdam

05:00 pm