General FAQ

Are lockers available at Luminosity Events?

Yes, usually there are lockers available for a deposit fee which is refunded to you once the key is returned.

Medium locker: 30 cm wide, 24 cm high and 40 cm deep
XL locker: 30 cm wide, 38 cm high and 40 cm deep

Can I request artists to be booked for Luminosity events?

We can not guarantee we will invite the artist(s), but we will consider them for sure, so please do let us know.

Can I cancel my ticket order / Can I have my ticket refunded?

Right now refunds for LBF22 are closed. We will post an update regarding voucher requests on Monday after LBF22.

If you want to sell your tickets now, Ticketswap might be an option:
https://www.ticketswap.nl/

Are group discounts available?

Sometimes. Please ask us at info@luminosity-events.nl for a particular event you are interested in.

All tickets are on my name / my friend’s name. Is that a problem?

Please contact the ticket provider and change the names to reflect each person’s name.
Paylogic customer service live chat: http://customerservice.paylogic.com

Press requests

  • In case you’d like to take photos at any of Luminosity events, please contact us at info@luminosity-events.nl and also send us a signed copy of our policy form. Read more << here >>
  • Regarding partnerships, please send us an email.

I am below 18. Can I enter at Luminosity events?

Some of our events are strictly 18+, other are not and you may go in if accompanied by an 18+ person. Please drop us an email at info@luminosity-events.nl to ask for a certain event you have in mind.

Line-up phases and ticket phases? What are these?

We announce the DJs in phases, usually phase 1 to 4 or 5. These phases are not related to the days the announced artists play, i.e. if Paul van Dyk is announced in phase 4, that doesn’t mean he will play on day 4, which is Sunday. Please check out the day schedule for more info on which days which artists will be playing. The schedule for #LBF22 can be found here: https://luminosity-events.nl/lbf22-last-info-updates/

We also sell tickets in phases, that is the phase 1 tickets are the cheapest, then we have phase 2 tickets that are slightly more expensive than phase 1 and so on until these phases are sold out and the regular price comes in. So the earlier you book your ticket, the better and the cheaper it is 🙂

 

Luminosity Beach Festival FAQ

Can I request artists to be booked for LBF?

We can not guarantee we will invite the artist(s) as we are full for most of the events to current date, but we will consider them for the future events, so please do let us know.

Will there be lockers available?

Yes, there are lockers available for a deposit fee which is returned to you once the key is returned.

Are we allowed to leave the festival and go back in?

This year’s Luminosity Beach Festival will have NO RE-ENTRY!
This means that if you want to leave the festival, you will not be allowed to come back in. All visitors with a 4-day ticket will need to have their ticket scanned daily to allow entry to the event.

There will be spots to sit down / chill out and of course we have several places where you can get all kinds of food and drinks.

Thank you all for your understanding

Is there any public transport to the venue?

Yes, you can use public transport to get to the event venue.

This year the Luminosity Beach Festival 2022 will take place at Bernie’s Beach Club in Zandvoort (Boulevard Barnaart 65, 2041 JA, Zandvoort, The Netherlands). We would recommend visitors of the festival to come with public transport if possible.

Zandvoort has a trainstation and there is a bus stop (bus line 81 or 84) right in front of the venue. You can plan your trip via https://9292.nl (English available as well). If you prefer to walk, it takes about 30 minutes to walk from the trainstation of Zandvoort to Bernie’s Beachclub.
Parking:
If you come by car, please keep in mind that especially during sunny days the beach is a very busy place for tourists! This means the boulevard only has a limited amount of parking spots available.
You can find all information about parking in Zandvoort here: https://www.visitzandvoort.com/parking-in-zandvoort

 

How do I pay at the event for drinks/food?

You buy tokens at a designated desk where you can use credit/debit card or cash and then you use these tokens for food and drinks.

Can I cancel my ticket order / Can I have my ticket refunded?

Right now refunds for LBF22 are closed. We will post an update regarding voucher requests on Monday after LBF22.

If you want to sell your tickets now, Ticketswap might be an option:
https://www.ticketswap.nl/

Are group discounts available?

We are afraid that group discounts are no longer available.

All tickets are on my name / my friend’s name. Is that a problem?

Please contact the ticket provider and change the names to reflect each person’s name.
Paylogic customer service live chat: http://customerservice.paylogic.com

Is the venue wheelchair accessible?

#For Luminosity Beach Festival

The venue is accessible for wheelchairs as there is a concrete path going to the club, however the lavatories may not be very comfortable. For questions, please contact beachclub Fuel at:

Telefoon: 023-5736433
info@beachclubfuel.nl

Will there be an accessible toilet?

Yes, a special accessible toilet will be available on a spot, available to everyone who needs it.

Line-up phases and ticket phases? What are these?

We announce the DJs in phases, usually phase 1 to 4 or 5. These phases are not related to the days the announced artists play, i.e. if Paul van Dyk is announced in phase 4, that doesn’t mean he will play on day 4, which is Sunday. Please check out the day schedule for more info on which days which artists will be playing. The schedule for #LBF22 can be found here: https://luminosity-events.nl/lbf22-last-info-updates/

We also sell tickets in phases, that is the phase 1 tickets are the cheapest, then we have phase 2 tickets that are slightly more expensive than phase 1 and so on until these phases are sold out and the regular price comes in. So the earlier you book your ticket, the better and the cheaper it is 🙂

Do I need to provide a COVID 19 test / show that I’m vaccinated?

No, this is not necessary anymore.

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