We use your personal data only where necessary for ticket sales, ticket personalisation, communication and the organisation of the event. Your data may be processed by trusted service providers involved in these services, such as our ticketing provider Paylogic. We […]
No. Bringing food or drinks into the festival is not allowed unless explicitly stated otherwise.
Yes. By entering a Luminosity Event, all visitors, artists and crew agree that Luminosity Events may request, use, edit and publish recordings made on the event grounds for promotional, commercial, editorial or archival purposes without compensation.
Please approach any member of staff, security or stewards immediately. They are there to help and ensure a safe environment for everyone. Luminosity Events has a zero-tolerance policy towards harassment, discrimination, intimidation, hate speech, unwanted physical contact or threatening behaviour. […]
All Luminosity Events operate under the Dutch zero-tolerance policy. Possession, use or distribution of illegal substances is strictly prohibited and may result in immediate removal from the event and possible involvement of the police.
– Please double check your Spam and Junk folders in your email. If it’s not there, try out the instructions of PayLogic: https://account.paylogic.com/i-lost-my-tickets
For all other ticket related questions:
Paylogic customer service live chat: http://customerservice.paylogic.com
Please contact the ticket provider and change the names to reflect each person’s name.
Paylogic customer service live chat: http://customerservice.paylogic.com
If you want to sell your tickets for one of our events, you can do this safely via the official resale platform from our ticketpartner Paylogic on the link below.
Yes, lockers are usually available. They can be purchased online or via a QR code at the festival itself. Medium locker: 30 cm wide, 24 cm high and 40 cm deep XL locker: 30 cm wide, 38 cm high and […]
Amsterdam
11:00 pm
Amsterdam
05:30 pm